Sessions

Learn from the best

Marketplace is the home of the best travel and bus industry speakers and topics.  Check out any of the business strategy sessions that you may have missed. You can sort and search sessions as needed.

  • 1001-FMCSA Session

    Track: Motorcoach Regulatory & Compliance

    1001-FMCSA Session

    Speaker: Danielle Smith/Peter Chandler, FMCSA

    Description: In this session, get a sense of what new regulations the Agency has put in place for 2023 and get an opportunity to directly address our regulators as they set out the top priorities for the Agency in the coming year. So many items to review, from the implementation of the Electronic Logging Devices, Entry Level Driver Training, Drug & Alcohol Testing, new Interpretive Guidance, to the emergence of remote compliance reviews. Stay up to date on the future direction of our industry’s enforcement. 

    Track-Motorcoach Regulatory & Compliance

    Saturday / February 4
    11:00 AM — 12:00 PM

    Huntington Place, Room 320

  • 1002-Safety Director 101: Pre-Employment Screening, Driver Qualification Queries

    Track: Motorcoach Safety

    1002-Safety Director 101: Pre-Employment Screening, Driver Qualification Queries

    Speaker: Greg Hendricks, Salt Lake Express

    Description: Finding the next generation of drivers is a concern for many operators, particularly when the feds, your state, country or school district may have differing requirements. Get a rundown of how to conduct the pre-employment screening process and what resources are available to you. Also learn about the types of documentation you should be using for the driver qualification process and some best practices to get a driver up to speed on how you want things done at your company. How and when should you be running your queries of the Drug & Alcohol Clearinghouse? Utilizing this new blueprint for success may help your business and help you find the drivers that you desire.

    Track-Motorcoach Safety

    Saturday / February 4
    01:30 PM — 02:30 PM

    Huntington Place, Room 320

  • 1003-NTSB Session

    Track: Motorcoach Regulatory & Compliance

    1003-NTSB Session

    Track-Motorcoach Regulatory & Compliance

    Speaker: Mike Fox, NTSB

    Description: The National Transportation Safety Board is one of the agencies that initiatives a post-accident investigation following a fatal accident and makes recommendations to the industry as well as the government on what steps can be taken to avoid similar accidents in the future. What lessons can we learn from recent fatal motorcoach and school bus crashes? Find out at the next presentation by the NTSB.

    Saturday / February 4
    01:30 PM — 02:30 PM

    Huntington Place, 313AB

  • 1004-What to Do When Stopped By Law Enforcement

    Track: Motorcoach Maintenance & Operations

    1004-What to Do When Stopped By Law Enforcement

    Speaker: Harold Moroknek

    Description: There is a lot for operators to consider when they are stopped by law enforcement. What documents should they have at the ready? What information might they need on their passengers? Who is their first call? What kind of things should they agree to show law enforcement? Take home a few tips on how better to prepare your drivers and maintain your records to ensure a smooth visit when pulled over.

    Track-Motorcoach Maintenance & Operations

    Saturday / February 4
    01:30 PM — 02:30 PM

    Huntington Place, Room 312AB

  • 1005- Coaching a World-Class Sales Force

    Track: Business Strategies: Goal Setting

    1005- Coaching a World-Class Sales Force

    Speaker-Gil Cargill

    Track-Business Strategies: Goal Setting

    Sponsor-Rhode Island Tourism

    Handout

    The data is clear. A salesforce that is coached consistently is a salesforce that outsells its competition by a significant factor. Sometimes as much as 4x! But many managers confuse coaching with cheerleading.

    Clearly, motivational messages are appropriate, but coaching individuals one-on-one to overcome obstacles (real or imagined) is the number one job for the Chief Sales Officer. In small companies, that function is fulfilled by the owner and, in larger companies, by an individual who is responsible for coaching the sales team to meet or exceed financial and revenue goals.

    Participants in this session will receive my coaching guide, which is a "preflight checklist" to help you deliver coaching to individuals on your team.

    Saturday / February 4
    01:30 PM — 02:30 PM

    Huntington Place, Room 330A

  • 1006- Using Google Analytics to Increase Your Website Traffic

    Track: Technology: Websites

    1006- Using Google Analytics to Increase Your Website Traffic

    Speaker-Chris Cheetham-West

    Track-Technology: Websites

    Sponsor-Smithsonian's National Air and Space Museum

    Google Analytics can be an overwhelming tool to use. Find out what reports you really need to succeed with in making changes online. Many look at this tool, but they do not use all the many features it offers businesses. Knowing exactly what visitors are doing on your site will help you improve conversion rates.     Learning Objectives  Find out if your marketing efforts are working  Track key activity online  Find out where and when visitors leave your site  Create easy to use website traffic reports  Learn how to identify top performing website pages.

    Saturday / February 4
    01:30 PM — 02:30 PM

    Huntington Place, Room 330B

  • 1007-Driver Fitness, Health & Wellness

    Track: Motorcoach Safety

    1007-Driver Fitness, Health & Wellness

    Track-Motorcoach Safety

    Speaker: Bob Perry

    Description: Learn how the latest in technology can coach drivers on lower back, knee, shoulder and rotator cuff injury prevention. Exercise therapy is the mainstay of treatment in modern musculoskeletal care. See how this new technology will increase driver engagement and compliance, while driving down injury costs. 

    Saturday / February 4
    03:00 PM — 04:00 PM

    Huntington Place, Room 320

  • 1008-Turning Your Safety Dept. into a Profit Center

    Track: Motorcoach Innovations

    1008-Turning Your Safety Dept. into a Profit Center

    Track-Motorcoach Innovations

    Speaker: Brian Parker, National Interstate

    Description: Your employees are the engine that powers your company. If you have a well maintained, high performance team, it can endure challenges, go the distance, and help you stay ahead of the competition. A poor performing team can hold you back and cause you to lose profits. Years of experience have shown that many companies suffering from production and profitability issues also suffer from a lagging safety department, leading to lax maintenance, unsafe driving behaviors, crashes, injuries and insurance claims. Conversely, the most productive and profitable operations have a sparkling safety culture. So let’s turn your safety culture into a profit center.

    Saturday / February 4
    03:00 PM — 04:00 PM

    Huntington Place, 312AB

  • 1009-Telematics for Maintenance

    Track: Motorcoach Maintenance & Operations

    1009-Telematics for Maintenance

    Track-Motorcoach Maintenance & Operations

    Speaker: TBD

    Description: Learn more about a new generation of tools that can assist bus operators in improving performance in key areas such as fuel mileage, maintenance, safety, on-time performance and human factors, and ultimately profitability. While some companies already measure performance internally they may be missing key areas where improvements can have a direct impact to the bottom line. Get an understanding of how a virtual benchmarking platform that is accessible 24/7 and completely anonymous works, as well as how to monetize your maintenance program.

    Saturday / February 4
    03:00 PM — 04:00 PM

    Huntington Place, 313AB

  • 1010- Understanding Cybersecurity and AI

    Track: Technology: Industry Trends

    1010- Understanding Cybersecurity and AI

    Speaker-Royce Allen

    Track-Technology: Industry Trends

    Sponsor-WeTravel

    Cybersecurity is the practice of protecting critical systems and sensitive information from digital attacks. Also known as information technology (IT) security, cybersecurity measures are designed to combat threats against networked systems and applications, whether those threats originate from inside or outside of an organization.     

    • Avoiding costs and expenses of responding to a breach 
    • Costs of downtime and lost revenue 
    • Long-term reputational damage to a business 
    • Creating a comprehensive cybersecurity strategy, governed by best practices and automated using advanced analytics, artificial intelligence (AI) and machine learning.
    Saturday / February 4
    03:00 PM — 04:00 PM

    Huntington Place, Room 330A

  • 1011- Landing Pages That Get Results: What Actually Gets Conversions

    Track: Technology: Websites

    1011- Landing Pages That Get Results: What Actually Gets Conversions

    Speaker-Chris Cheetham-West

    Track-Technology: Websites

    Sponsor-Smithsonian's National Air and Space Museum

    Finding out what type of pages to convert can be an overwhelming task. Knowing how visitors behave on your site is crucial to your business growth! Driving traffic to your pages  is just the first step. Finding out what tactics reports you need to succeed with in making changes online is important.

    This session will go into detail on what really matters on your web pages. 

    • Learn what content converts the best on websites 
    • Learn how to track the top performing pages 
    • Learn how to use the data to grow online traffic
    Saturday / February 4
    03:00 PM — 04:00 PM

    Huntington Place, Room 330B

  • 1012-All Hazard Training - Workplace Health & Safety

    Track: Motorcoach Safety

    1012-All Hazard Training - Workplace Health & Safety

    Track-Motorcoach Safety

    Speaker: Jeff Petrunak, Daecher Consulting Group

    Description: Workplace safety and OSHA regulatory compliance are aspects of the typical safety program that, quite frankly, need to get more focus in the transportation industry.  Because most of the focus of industry safety programs are geared towards over-the-road safety, fleet maintenance, and driver management, companies often fall short in the areas of workplace safety and OSHA compliance, increasing the chance of employee injuries and exposing themselves to possible enforcement fines. 

    Saturday / February 4
    04:30 PM — 05:30 PM

    Huntington Place, Room 320

  • 1013-EPA Session

    Track: Motorcoach Regulatory & Compliance

    1013-EPA Session

    Track-Motorcoach Regulatory & Compliance

    Learn more about the new Heavy Duty Engine Emissions Final Rule!

    The EPA recently finalized new, stronger standards to reduce pollution from heavy-duty vehicles and engines starting in model year 2027 by reducing emissions of nitrogen oxides (NOx) from heavy-duty gasoline and diesel engines. 

    They also were codifying some targeted provisions to help ensure that CMV owners can efficiently maintain emissions performance over the operational life of the engine, including: enhanced communication with operators, updated diagnostic requirements, a revised inducement (engine derate) policy for SCR- based aftertreatment systems, and improved access to service information.

    Learn more about this final rule and the implementation schedule to come and how it might impact your business.

    Saturday / February 4
    04:30 PM — 05:30 PM

    Huntington Place, Room 313AB

  • 1014- Recruiting, Hiring and Onboarding Sales Superstars

    Track: Human Resources: Hiring/Terminations

    1014- Recruiting, Hiring and Onboarding Sales Superstars

    Speaker-Gil Cargill

    Track-Human Resources: Hiring/Terminations

    Sponsor-Rhode Island Tourism

    Handout

    The Wall Street Journal says that a recruiting mistake costs a company as much as $600,000 in terms of current and future revenue. A poor sales professional will "poison" the marketplace to the degree that prospects won't listen to a quality presentation made by another individual on your team.

    Therefore, it's really important to bring the best salespeople on board, each and every time. You'll learn how to use my Guide to Hiring Sales Superstars as well as how to spot men and women who are pretending to be superstars but whose track record doesn't back up that presentation. Don't miss this presentation, as you will save frustration and cash as a result of applying these techniques.

    Saturday / February 4
    04:30 PM — 05:30 PM

    Huntington Place, Room 330A

  • 1015-Safety Director 101: Driver Dispatching & Scheduling

    Track: Motorcoach Maintenance & Operations

    1015-Safety Director 101: Driver Dispatching & Scheduling

    Track-Motorcoach Maintenance & Operations

    Speaker: Jeff Shanker, Black Tie Transportation

    Description: Drivers are the life blood of every transportation company. Understanding how to manage them, monitor their hours, assist with routing, planing an itinerary to accomodate replacement drivers or driver change outs, managing your part time drivers, and much much more. Learn how to avoid turnover by preparing your drivers for what it is like to drive professionally. We will discuss how to inform your new hires, in a positive way, about being away from home, long hours, breakdowns, accidents, upset passengers, being on call, and dealing with family emergencies when on the road. This basic role in motorcoach operations is a must-see for every new safety director.

    Saturday / February 4
    04:30 PM — 05:30 PM

    Huntington Place, 312AB

  • 2001- Building Blocks of Safety Culture, How Do I Stack Them?

    Track: Motorcoach Safety

    2001- Building Blocks of Safety Culture, How Do I Stack Them?

    Track-Motorcoach Safety

    Speaker: Salvatore Caccavale, Martz Group

    Description: Workplace Safety is something every company - no matter size or industry - should not take lightly. To be effective, safety requires Management to commit to an established workplace safety process and Employees to commit to personal responsibility for their own safety and the safety of everyone around them. When those two commitments are honored, a company can build a culture of workplace safety. In this session the speaker will focus on: Establish clear goals for your workplace safety program; Define responsibilities that will be the backbone of your safety culture and Build trust between management and employees - an essential step in getting buy-in from every level of your company.

    Sunday / February 5
    09:30 AM — 10:30 AM

    Huntington Place, 312AB

  • 2002- Creative Solutions to Battling Supply Chain Issues, Finding Needed Parts

    Track: Motorcoach Maintenance & Operations

    2002- Creative Solutions to Battling Supply Chain Issues, Finding Needed Parts

    Track-Motorcoach Maintenance & Operations

    Speaker: Panel


    Description: Workplace safety and OSHA regulatory compliance are aspects of the typical safety program that, quite frankly, need to get more focus in the transportation industry.  Because most of the focus of industry safety programs are geared towards over-the-road safety, fleet maintenance, and driver management, companies often fall short in the areas of workplace safety and OSHA compliance, increasing the chance of employee injuries and exposing themselves to possible enforcement fines. 

    In this session, we will focus on OSHA compliance and measures to help prevent injuries in the workplace.  We will review OSHA standards that are applicable to the transportation industry and program development to meet these standards.  We will identify workplace safety hazards and serious OSHA violations commonly found in maintenance garage settings.  We will discuss OSHA recordkeeping and reporting requirements including requirements as it relates to COVID-19.  And we will examine several case studies in the transportation industry as they relate to OSHA enforcement. 

    Sunday / February 5
    09:30 AM — 10:30 AM

    Huntington Place, Room 313AB

  • 2003-Training for Motorcoach Emergencies

    Track: Track-Motorcoach Innovations/Motorcoach Regulatory & Compliance

    2003-Training for Motorcoach Emergencies

    Track-Motorcoach Innovations/Motorcoach Regulatory & Compliance

    Speaker: Panel

    Description: Highway driving for motorcoach and bus drivers may appear to be less stressful than other driving situations but is, in fact, deceptively complex. What all should a driver do, when the vehicle breaksdown? What should a driver do after an accident? How should a driver direct passengers to disembark? Who should a driver call first after an accident? 

    Sunday / February 5
    09:30 AM — 10:30 AM

    Huntington Place, Room 320

  • 2004- Managing the Marginal Salesperson

    Track: Human Resources: Hiring/Terminations

    2004- Managing the Marginal Salesperson

    Speaker-Gil Cargill

    Track-Human Resources: Hiring/Terminations

    Sponsor-Rhode Island Tourism

    Handout

    Every entrepreneur and sales manager comes across a marginal performer from time to time. These are men and women who are pleasant and generally speaking "good people", but they don't put in either the quantity nor the quality of work necessary to get the job done.

    You'll learn how to rank your salespeople based on achievement of Key Predictive Indicators (KPIs) and, most importantly, how to help the marginal performer improve quickly and/or professionally help him or her move onto another position with another company.

    Sunday / February 5
    09:30 AM — 10:30 AM

    Huntington Place, Room 330A

  • 2005- The Culture of Diversity and Inclusion

    Track: Professional Development: Diversity, Equity & Inclusion

    2005- The Culture of Diversity and Inclusion

    Speaker-Royce Allen

    Track-Professional Development: Diversity, Equity & Inclusion

    Sponsor-WeTravel

    True diversity isn’t about checking the box. It’s about recruiting a workforce that includes individuals with different worldviews, ethnicities, religions, backgrounds, abilities and ages.  This is a challenge many companies face when trying to create a well-rounded culture. Diversity and inclusion isn’t a one-size-fits-all approach as each culture has their own unique circumstances. It is important that companies and Human Resources prioritize having policies in place to demonstrate what is acceptable.   

    • Building a Culture of Diversity 
    • Demonstrating Inclusion in your company 
    • Fostering a team of diversity and inclusion 
    • Identifying the opportunities.
    Sunday / February 5
    09:30 AM — 10:30 AM

    Huntington Place, Room 330B

  • 2006-Trends and Evolutions in the Insurance of Motor Coaches and School Buses

    Track: Busworld

    2006-Trends and Evolutions in the Insurance of Motor Coaches and School Buses

    Track-Busworld

    Keynote presentations by Lancer and National Interstate on their vision on matters related to insuring motorcoach and school bus operations (vehicles, passengers, staff, depot, etc.), followed by an open discussion with the attendees.

    • Robert A. Crescenzo, Vice President Safety/Loss Control, Lancer Insurance
    • Speaker National Interstate

    Moderator: Ron Bast, Owner, Go Riteway Transportation Group, Oak Creek, Wisconsin

    Sunday / February 5
    09:30 AM — 10:30 AM

    Huntington Place, Room 310A

  • 2007- Safety Director 201: Driver Skills Course Evaluations & Remedial Training/Driver Monitoring/Re-Training

    Track: Motorcoach Safety

    2007- Safety Director 201: Driver Skills Course Evaluations & Remedial Training/Driver Monitoring/Re-Training

    Track-Motorcoach Safety

    Speaker: Greg Hendricks, Salt Lake Express

    Description: This is another offering in a new series of sessions, specially designed for brand new fleet managers, safety directors, transportation professionals and even company owners. This session should help you understand the basics of what goes into a monitoring a fleet. After this session, you should be well on your way to being more in control of your operations.

    Sunday / February 5
    11:00 AM — 12:00 PM

    Huntington Place, Room 320

  • 2008- CVSA Safety Bulletins, New OOS Criteria Changes

    Track: Motorcoach Maintenance & Operations

    2008- CVSA Safety Bulletins, New OOS Criteria Changes

    Track-Motorcoach Maintenance & Operations

    Speaker: Danielle Smith, FMCSA

    Description: Each year, the Commercial Vehicle Safety Alliance’s (CVSA) reviews, modifies and publishes new North American Standard Out-of-Service Criteria. The North American Standard Out-of-Service Criteria (OOSC) is the pass-fail criteria for safety inspections. The purpose of the criteria is to identify critical safety violations. Those violations can render the driver, vehicle and/or motor carrier out of service until the condition(s) or violation(s) are corrected or repaired. Find out about the latest changes to the criteria, and what to look out for before your next inspection. A new one under consideration is a draft inspection bulletin for emergency exits.

    Sunday / February 5
    11:00 AM — 12:00 PM

    Huntington Place, Room 312AB

  • 2009-TBD

    Track: Motorcoach Regulatory & Compliance

    2009-TBD

    Track-Motorcoach Regulatory & Compliance

    Sunday / February 5
    11:00 AM — 12:00 PM

    Huntington Place, 313AB

  • 2010- Work Would be Great...If It Weren’t for the People

    Track: Professional Development: Work/Life Balance

    2010- Work Would be Great...If It Weren’t for the People

    Speaker-Pamela Jett

    Track-Professional Development: Work/Life Balance

    Sponsor-New Hampshire Division of Travel and Tourism

    Handout

    Can you afford to learn leadership skills through trial and error? Solid people skills are needed to become a strong, confident manager or supervisor. This event will help you gain essential skills for understanding, relating to, leading, and working more effectively with all types of people… even the most difficult!  Professionals with exceptional people skills make better leaders and team members. 

    • Understand the vital difference between leading and managing and why mastering both are essential to a high-performance team.
    • Uncover the root causes of communication challenges and how to overcome them.
    • Work more effectively with people of diverse personality types and communication styles.
    • Practice a powerful system for difficult conversations without igniting defensiveness in others.
    • Discover your unique leadership strengths and how to leverage them for success with your team.
    • Learn how to give negative feedback (sometimes known as constructive criticism) without triggering attitudes.
    • Take your leadership “people skills” to the next level.
    Sunday / February 5
    11:00 AM — 12:00 PM

    Huntington Place, Room 330A

  • 2011- If You Could See What I See

    Track: Human Resources: Creating an Inclusive and Welcoming Environment

    2011- If You Could See What I See

    Speaker-Brian Wagner

    Track-Human Resources: Creating an Inclusive and Welcoming Environment

    Sponsor-Visit Williamsburg

    Through his own experience of being blind for 6 months, Brian uses his secret-to-success to keep audiences inspired, motivated and entertained. His secret … humor. Your audience won’t know whether to laugh or cry. Some may just laugh so hard they cry.

    You will learn to…

    • focus on the meaning of your circumstance.
    • see your own powers to effect change.
    • increase your ability to make decisions and take action.
    • grasp a vision for your professional and personal life.
    Sunday / February 5
    11:00 AM — 12:00 PM

    Huntington Place, Room 330B

  • 2012- Presentation of the International Transportation Industry Chamber/Lessons Learned from Aviation

    Track: Busworld

    2012-  Presentation of the International Transportation Industry Chamber (11:00 AM -11:10 AM/Lessons Learned from Aviation (11:15 AM-12:30 PM)

    Track-Busworld

    Sponsor- Endava

    This panel will bring together experts from the aviation industry to elaborate on key points, concepts, and lessons learned from the industry’s transformation, modernization, and adaptation to customer trends. A 360-degree customer view caters to preferences across the whole journey, which gradually creates new business opportunities and room for innovation around topics like loyalty, rewards programs, dynamic ticket pricing, and more. And as the industry adjusts post-pandemic, the new normal for passengers means these processes should be seamless, contactless, hassle-free, and health-risk-free.

    SPEAKERS:

    • Kunal Shah, Principal Architect, American Airlines

    • Richard Velasquez, Director, Southwest Airlines

    Presentation on 'International cooperation for better business'

    • Dr. Augusto de Felippes, CEO, International Transportation Industry Chamber
    Sunday / February 5
    11:00 AM — 12:30 PM

    Huntington Place, Room 310A

  • 2013- Driving Force Part 1: Always Be Recruiting

    Track: Motorcoach Innovations

    2013- Driving Force Part 1: Always Be Recruiting

    Speakers-The Driving Force Taskforce

    Track-Motorcoach Innovations

    This session will be an interactive presentation by the Driving Force.  We will discuss the most crucial areas that companies both large and small should focus on to effectively recruit and retain drivers.

    Sunday / February 5
    03:00 PM — 04:00 PM

    Huntington Place, Room 320

  • 2014-TSA Session

    Track: Motorcoach Regulatory & Compliance

    2014-TSA Session

    Track-Motorcoach Regulatory & Compliance

    Speaker: Ben Currier, TSA

    Description: With more and more vehicle-involved terror attacks happening around the world, eliminating soft targets and boosting preparedness is key. The Transportation Security Administration (TSA) has some best practices and guidance to help you better prepare your motorcoach operations for an unexpected emergency and how to respond. They also have some timely updates on the Surface Transportation Security Training Rule, Cyber Security preparedness, critical resources and key intelligence to help you prepare for the months ahead. Have you done a BASE Assessment recently? Hear how you can get one requested and start improving your security posture today!

    Sunday / February 5
    03:00 PM — 04:00 PM

    Huntington Place, 312AB

  • 2015- There

    Track: Professional Development: Time Management

    2015- There's No Such Thing as Time Management

    Speaker-Pamela Jett

    Track-Professional Development: Time Management

    Sponsor-New Hampshire Division of Travel and Tourism

    Handout

    It’s time to flip the script on traditional time management techniques. Do you sometimes feel overwhelmed and like you have far more to do than you can accomplish? Is burnout and overwhelm taking a toll on you personally and professionally? With a focus on practical application, real-world tools, and tactics that work, you will gain survival skills to take charge of your day and productivity.  You will:

    • Discover why “time management” is a myth
    • Uncover your personal barriers to productivity
    • Learn easy time management hacks to implement immediately for stellar results
    • Discover why “frog eating” is a must-have skill set
    • Uncover hidden time wasters that sabotage success
    • Master surprising ways to handle interruptions and take control of your day
    • Experience innovative ways to beat procrastination and get things done
    • Master the art of planning and prioritizing
    Sunday / February 5
    03:00 PM — 04:00 PM

    Huntington Place, Room 330A

  • 2016- BounceBack Leadership

    Track: Professional Development: Diversity, Equity & Inclusion

    2016- BounceBack Leadership

    Speaker-Brian Wagner

    Track-Professional Development: Diversity, Equity & Inclusion

    Sponsor-Visit Williamsburg

    Getting what you need to feel confident again. So many of us struggle with our confidence. Then we have a major set back. A career calamity, an unwanted diagnosis or a disability. How do we bounce back?

    You will learn to…

    • see the key ingredients in any leadership role
    • have the insight to develop new and maintain existing relationships
    • earn the respect of your team and leader
    • gain the confidence required to be successful
    Sunday / February 5
    03:00 PM — 04:00 PM

    Huntington Place, Room 330B

  • 2017- Infotainment Systems and Ancillary Revenue in Public Transit and Motorcoach Operations

    Track: Busworld

    2017- Infotainment Systems and Ancillary Revenue in Public Transit and Motorcoach Operations 

    Track-Busworld

    Sponsor- Endava

    Join this session to explore the world of infotainment from hardware to software, as well as the countless opportunities, new business models, and revenue streams created by the smart use of ancillary revenue streams. Customers worldwide are used to prime levels of entertainment and connectivity and expect access to their preferred modes of entertainment in transit as well. We will look at trends from other industries and how modern experiences allow for quicker time to market and fewer required investments to wow travellers on their trip from A to B.

    SPEAKERS:

    • NEW YORK CITY METROPOLITAN AREA & ENDAVA, Mark Lulic, Senior Industry Consultant – Financial Services

    Sunday / February 5
    03:00 PM — 04:00 PM

    Huntington Place, Room 310A

  • 2020-Fleet Management 101: How to Purchase a Bus

    Track: Motorcoach Maintenance & Operations

    2020-Fleet Management 101: How to Purchase a Bus

    Track-Motorcoach Maintenance & Operations

    Speaker: Panel

    Description: This is another offering in a new series of sessions, specially designed for brand new fleet managers, safety directors, transportation professionals and even company owners. This session should help you understand the basics of what goes into a updating your fleet and acquiring new or used motorcoaches. After this session, you should be well on your way to being more in control of your operations. This session will be hands on and geared towards small fleet operators.

    Sunday / February 5
    03:00 PM — 04:00 PM

    Huntington Place, Room 313AB

  • 2018- Meet the Millennials: The Tourists to Change It All

    Track: Marketing: Generational Sales

    2018- Meet the Millennials: The Tourists to Change It All

    Speaker-Barbara Wold

    Track-Marketing: Generational Sales

    Sponsor-Visit Beaufort, Port Royal Convention & Visitor's Bureau

    Handout

    Millennials (the 22-38 age group) are changing travel for the better by searching for real experiences. They want to see the world and also discover what is in their own backyard. Understand them and get to know them.  Millennial travel habits and online activity is changing the face of travel, tourism and hospitality as a whole.    Baby boomer marketing doesn't work on millennials, they require a totally different conversation. We have to step up our game. Millennials love to travel.

    Sunday / February 5
    04:30 PM — 05:30 PM

    Huntington Place, Room 330A

  • 2019- Connectivity and IoT for Improved Operations and Ridership

    Track: Busworld

    2019- Connectivity and IoT for Improved Operations and Ridership

    Track-Busworld

    Sponsor- Endava

    Dive deeper with us into the world of connected vehicles, which will touch on subjects like predictive maintenance, improved fleet management, and operations to help improve ridership. With more fleets moving to electric, predictive charging, route optimization, and smart fleet, deployments will become a critical success factor for bus operations. Join us on this panel to explore these topics and the effects of IoT on the passenger experience, safety, and more.

    SPEAKERS:

    • DETROIT DoT, Tony Geara, Mobility, ITS & Traffic Engineer

    • ADASTEC, Dr. Ali Peker, CEO

    • ENDAVA, Vince Francis, Vice President

    • Steve Chaffee, Independent Mobility Consultant

    Sunday / February 5
    04:30 PM — 05:30 PM

    Huntington Place, Room 310A

  • 3001-Driving Force Part 2: Build a Better Recruitment Plan

    Track: Human Resources: Hiring/Terminations

    3001-Driving Force Part 2: Build a Better Recruitment Plan

    Speakers-The Driving Force Taskforce

    Track-Human Resources: Hiring/Terminations

    In this small group session, the Driving Force will teach you proven methods to improve your process of hiring and onboarding.  You will leave the session with an action plan to immediately put to use once you return to the office. 

    Monday / February 6
    09:30 AM — 10:30 AM

    Huntington Place, Room 330A

  • 3002- Sell an Experience -- Not a Destination

    Track: Marketing: Industry Trends

    3002- Sell an Experience -- Not a Destination

    Speaker-Barbara Wold

    Sponsor-Visit Beaufort, Port Royal Convention & Visitor's Bureau

    Track-Marketing: Industry Trends

    Handout

    Rivers, lakes, beaches. trails. Parks and scenic vistas are all amenities. What makes them an attraction are the activities tied to each. So don't promote the river, promote the white water rafting. The canoe or kayaking. Photography or wild life viewing. Hiking. Mountain biking. Fly fishing. Visitors are looking for activities, not amenities. It may just be quaint shops and great restaurants.    

    • A unique selling proposition defines your unique position in the marketplace     
    • A strong unique selling proposition lets you to stand apart from competitors     
    • It is your job to assist customers by making your unique selling proposition obvious, different and memorable

    In order to be remembered in a crowded marketplace, it helps if your business has a trait that’s worth remembering.

    Monday / February 6
    09:30 AM — 10:30 AM

    Huntington Place, Room 330B

  • 3003- The Role of the Bus, Motor Coach and School Bus in Multimodal Mobility as a Service

    Track: Busworld

    3003- The Role of the Bus, Motor Coach and School Bus in Multimodal Mobility as a Service

    Track-Busworld

    Sponsor- Endava

    Look into the future with us, where mobility hubs will be part of significant parts of every city, passengers can seamlessly transfer between modes of transport, and payments for multimodal journeys occur on a per-trip basis with monthly mobility subscriptions. The travel experience is frictionless, flexible, and connected. We will explore the role of buses in multimodal Mobility as a Service systems and what strategies bus operators and public transit agencies can deploy to maintain the relevance and prominence of buses in the urban mobility ecosystem.

    • DETROIT DoT, Speaker tbc
    Monday / February 6
    09:30 AM — 10:30 AM

    Huntington Place, Room 310A

  • 3005- 10 Simple Client Follow-Up Strategies: Skip the Useless “Checking In” Messages and Get More Sales

    Track: Marketing: Generational Sales

    3005- 10 Simple Client Follow-Up Strategies: Skip the Useless “Checking In” Messages and Get More Sales

    Speaker-Mj Callaway

    Sponsor- The Henry Ford

    Track-Marketing: Generational Sales

    Handout

    Do you want to stand out from your competitors? Do you struggle with ideas for innovative ways you can consistently follow up with potential, current, or past clients? Are you getting little engagement from your messages? If you're in sales or business, you know how crucial it is to engage your potential clients. If you can't engage them, you can't serve or solve their problems. Replace the meaningless "Checking In" messages with 10 Simple Client Follow-Up Strategies that get more engagement, which means more sales.

    This session is for you if:

    • You're tired of finding different ways to "check-in" or "follow up" with prospective buyers.
    • You're short on time to write creative emails to get prospects to respond.
    • Your buyers are experiencing marketing saturation with the same old boring messages.
    • You'll get ideas for consistent outreach to potential, current, and past clients.
    Monday / February 6
    11:00 AM — 12:00 PM

    Huntington Place, Room 330A

  • 3006- Overcoming Resistance to Change

    Track: Professional Development: Work/Life Balance

    3006- Overcoming Resistance to Change

    Speaker-Kathy Gruver

    Track-Professional Development: Work/Life Balance

    Sponsor-Royal Nova Scotia International Tattoo Society

    No one likes change, but it is an inevitable part of life. Explore the seven most common reasons that we are resistant to change. Some of these are completely subconscious and others we are well aware of. Learn the hidden reasons that we want to stay unchanged and ways we can shift to a growth mindset and be more open and willing for those inevitable changes in life. This interactive presentation offers usable solutions to get your psyche ready to accept those changes in your life. Perhaps you'll even start to instigate changes that were previously shy-ed away from. Fun, educational and always thought provoking!

    Monday / February 6
    11:00 AM — 12:00 PM

    Huntington Place, Room 330B

  • 3007- Ticketing and Frictionless Payments

    Track: Busworld

    3007- Ticketing and Frictionless Payments

    Track-Busworld

    Sponsor- Endava

    Be part of the discussion on innovations brought to the bus industry through payments, ticketing, and more. Many industries are evolving based on innovations in payments, subscriptions, and digital ticketing, as well as payments and settlement orchestrations, opening new possibilities for collaboration and exploring new business models. With customers’ credit cards now digitally ready at their fingertips, businesses need to ensure payments are as frictionless as possible.

    • VISA/MASTERCARD, Speaker tbc

    Monday / February 6
    11:00 AM — 12:00 PM

    Huntington Place, Room 310A

  • 3009- From Stuck to Success: Strategize and Take Bold Action to Reach Your Business Goals

    Track: Business Strategies: Goal Setting

    3009- From Stuck to Success: Strategize and Take Bold Action to Reach Your Business Goals

    Speaker-Mj Callaway

    Sponsor-The Henry Ford

    Track-Business Strategies: Goal Setting

    Handout 1
    Handout 2

    You've heard of the S.M.A.R.T. goals. Maybe you've used them. Then, change happens and turns your goals upside down. In this program, you'll plan your business goals on purpose according to your professional and personal life. By designing goals around a five-step framework encompassing day-to-day events, you'll pinpoint distractions that get in your way and identify needed resources to take BOLD action. You choose what you want to create, which gives you the power to drive your actions. You'll get Mj's mind map and recommended tools (free and digital) to help you reach success. Convert "thinking" into action.

    Monday / February 6
    03:00 PM — 04:00 PM

    Huntington Place, Room 330A

  • 3010- Say What?! How to Communicate Anything to Anyone

    Track: Professional Development: Work/Life Balance

    3010- Say What?! How to Communicate Anything to Anyone

    Speaker-Kathy Gruver

    Track-Professional Development: Work/Life Balance

    Sponsor-Royal Nova Scotia International Tattoo Society

    Communication is key. But what happens when the people communicating are speaking different languages? Learn what type of communicator you are and how to reach across that divide to influence others who communicate in a different way. A combination of communication skills, NLP, improvisation and psychology will imbue the audience with new skills and understanding to make sure their message is heard, effective and productive. Whether between coworkers, team members, bosses or in front of an audience, this workshop will up your game and allow you to accomplish more with less misunderstanding and confusion.  This program is for anyone that wants to learn more about communication style, conscious communication, thinking on their feet, direct and inferred communication and how to get what you want with different personality types.  

    Monday / February 6
    03:00 PM — 04:00 PM

    Huntington Place, Room 330B

  • 3011- Overview of the ZE Bus and Motorcoach Implementation on the North American Market, Compared to the Rest of the World

    Track: Busworld

    3011- Overview of the ZE Bus and Motorcoach Implementation on the North American Market, Compared to the Rest of the World

    Track-Busworld

    CEO’s of the most important vehicle manufacturers present their ZE buses and motorcoaches and their vision on the future evolution in powertrains and fuels. How do they see prices evolve? What will be the solution(s) for long haul operations?

    • Keynote: “Overview of the North American Bus and Motorcoach market”
      • Krishna Achuthan, Program Manager at Frost & Sullivan
    • CEO's debate:
      • François Tremblay, President, Prevost & Volvo Coaches North America (Volvo Buses)
      • Speaker from KEOLIS
    Monday / February 6
    03:00 PM — 04:00 PM

    Huntington Place, Room 310A

  • 3013- Strategic Planning Simplified

    Track: Business Strategies: Goal Setting

    3013- Strategic Planning Simplified

    Speaker-Jonathan Stanley

    Track-Business Strategies: Goal Setting

    Sponsor-VisitGreenvilleSC

    The problem with strategic planning: people have discussions about what the future should look like, write down several things they want to accomplish over the next year or three or five, and nothing ever gets done.     In this seminar, you'll learn how to set clear objectives, goals, and strategies that drive action. We'll discuss team empowerment and how to gain alignment across your organization so the important work gets done.     Strategic planning doesn’t have to be hard. Learn how to simplify the process, so your team is focused on the right things. 

    Monday / February 6
    04:30 PM — 05:30 PM

    Huntington Place, Room 330A

  • 3014- Diversity is More than Skin Deep - Neurodiversity in Today’s Workplace

    Track: Professional Development: Diversity, Equity & Inclusion

    3014- Diversity is More than Skin Deep - Neurodiversity in Today’s Workplace

    Speaker-Peter Shankman

    Sponsor-Junket

    Track-Professional Development: Diversity, Equity & Inclusion

    Over the next ten years, upwards of 35% of both your customers and your employees are going to be considered “neuroatypical.” This means that they will have some level of neurological brain structure such as ADD, ADHD, anything categorized under the Autism Spectrum as well as all things cerebral diverse. Neuroatypical has been coined in the Autism community to describe anyone that does not align with the medical community’s definition of “normal.”     How your company and organization engages this rapidly growing segment of society will directly affect and impact your company’s brand, growth, reputation, and ultimate bottom line for the next several decades.    

    In this fast-paced, future-looking keynote, Peter will guide your audience through key learning points: 

    • How to harness your employee’s superpowers 
    • Top five ways to hire a neuroatypical employee 
    • How to ensure your workplace recognizes this diversity
    • How to avoid losing valued neuroatypical employees 
    • How to reach the diverse customer - including Generations Y, Z, and Gen Alpha
    • How to gain the 2.7 seconds of attention they’re willing to give to you, and use it to your advantage 
    • Why relevance is the most important tool in your sales arsenal   

    During Peter’s keynote talk, he will highlight companies that understand the advantages of a neurodiverse workforce and how they have worked with these differences to their advantage.   

    Monday / February 6
    04:30 PM — 05:30 PM

    Huntington Place, Room 330B

  • 3015- Strategies for Scaling Charging & Hydrogen Infrastructure at Bus Depots

    Track: Busworld

    3015- Strategies for Scaling Charging & Hydrogen Infrastructure at Bus Depots

    Track-Busworld

    Sponsor- CTE

    How are bus owner-operators designing for the electric depot of the future? What technologies and methods are helping to scale charging infrastructure while managing costs? What opportunities does hydrogen fueling provide for scaling a zero-emission fleet? What are options to outsource charging and/or hydrogen fueling equipment?

    • Sunline Tours (CA)
    Monday / February 6
    04:30 PM — 05:30 PM

    Huntington Place, Room 310A

  • 4001- Why Your Story Matters

    Track: Marketing: Elevator Pitch

    4001- Why Your Story Matters

    Speaker-Jonathan Stanley

    Track-Marketing: Elevator Pitch

    Sponsor-VisitGreenvilleSC

    This presentation discusses how science is reshaping the way we think about storytelling. We live in stories all day long, dream in stories all night long, and share stories through social interactions. It's how we learn, think, communicate and connect with one another. Neuroscientists have discovered that our brain chemistry changes when we hear a story. We become more engaged, more trusting, more receptive, and much more likely to give or buy. Leading organizations know that story is the most potent weapon in their arsenal; they drive potent emotions and create meaning in people's lives. People don't buy our ideas; they buy how we make them feel. Make your customer the hero in your story and be the guide.

    Tuesday / February 7
    09:30 AM — 10:30 AM

    Huntington Place, Room 330A

  • 4002- Made for Greatness: The 7 Habits that Unlock Greatness Within

    Track: Professional Development: Work/Life Balance

    4002- Made for Greatness: The 7 Habits that Unlock Greatness Within

    Speaker-Adam White

    Track-Professional Development: Work/Life Balance

    The difference in success or failure in life, work and business are hidden within habits. Habits are the essence of what separates people who achieve greatness and those that don't. In this powerful program based on the book, "Made For Greatness: The 7 Habits that Unlock Greatness Within",
    leadership keynote speaker, Adam White delivers the 7 Powerful Habits every Individual can develop to master these leadership challenges.

    Tuesday / February 7
    09:30 AM — 10:30 AM

    Huntington Place, Room 330B

  • 4003- Fleet Operator & Utility Providers: Models for Collaboration

    Track: Busworld

    4003- Fleet Operator & Utility Providers: Models for Collaboration

    Track-Busworld

    Sponsor- CTE

    Bus electrification goes far beyond the vehicles themselves. Utilities are the new fuel provider and have a vested interest in ensuring successful fleet electrification efforts in their communities. What are some strategies that bus owner-operators, electric utilities, and third-party providers are using to build strong partnerships that ensure fleet electrification at scale?

    • Jeff Hiott, Vice President Enterprise Program Management, Capital Metro
    Tuesday / February 7
    09:30 AM — 10:30 AM

    Huntington Place, Room 310A

  • 4005- The New Butterfly Effect: Why the Customer Experience Matters More Now Than Ever Before

    Track: Track-Marketing: Industry Trends

    4005- The New Butterfly Effect: Why the Customer Experience Matters More Now Than Ever Before

    Speaker-Peter Shankman

    Track-Marketing: Industry Trends

    Sponsor-Junket

    Welcome to 2023, the year that adaptation becomes the norm. If 2020 and 2021 have taught us one thing, it's that if we don't embrace change, we simply won't survive.    As we step unsurely into this new world, one thing is clear, however: No matter what gets thrown at us, what new challenges our businesses may face, if we don't understand the customer first, nothing else will matter. That involves being able to change trajectory on a moment's notice, being able to truly hear the customer, identify their needs, and service them - not tomorrow, not next week, but immediately. Now more than ever, if the customer doesn't feel "heard" from the get-go, they'll go somewhere else. And they've NEVER had an easier time doing that than now. If companies don't adapt, they'll be history.    The problem is, change can be very, very scary. With no road map today, how do we know  what's right? How do we know the next correct step to take? How do we make sure our  business not only survives, but thrives as we navigate the twists and turns of this new customer-centric economy, wrapped up in a pandemic?    Much like the caterpillar who emerges from the cocoon as a beautiful butterfly, we can  set up pathways that allow us to succeed, by doing the most basic of things very, very  well. By focusing on "being brilliant at the basics," we can control a much bigger portion  of the future of our business, regardless of what direction the future takes us.  Let's talk change, and how to best be prepared for 23 and beyond. 

    Tuesday / February 7
    11:00 AM — 12:00 PM

    Huntington Place, Room 330A

  • 4006- Critical Thinking Skills

    Track: Professional Development: Work/Life Balance

    4006- Critical Thinking Skills

    Speaker-Adam White

    Track-Professional Development: Work/Life Balance

    In times of crisis the human brain defaults into survival mode and loses its ability to think at the higher executive function level. When fear, panic, uncertainty are present, the mind can shut down and force the wrong decisions to be made.

    In this powerful program, Adam White Human Potential Expert, teaches you how to develop and implement Critical Thinking Skills needed during time of Crisis, change, and challenge.

    Tuesday / February 7
    11:00 AM — 12:00 PM

    Huntington Place, Room 330B

  • 4007- Zero-Emission Options for Long-Range Applications

    Track: Busworld

    4007- Zero-Emission Options for Long-Range Applications

    Track-Busworld

    Sponsor- CTE

    Will batteries in the future make 250+ mile operations possible, or is fuel cell & hydrogen the best technology for such lines? Is opportunity charging infrastructure for battery electric buses the solution for zero emission long haul operations or for full day electric bus operations in the city?

    • Pierre Gourdain, Senior Managing Director US, Canada, Flixbus
    • Brent Maitland, Vice President Private Sector Sales and Marketing, Motor Coach Industries (MCI)
    Tuesday / February 7
    11:00 AM — 12:00 PM

    Huntington Place, Room 310A

  • 4009- Insurance Matters, Safety Matters and Depot Adaptations when Deploying Electric Buses, Motorcoaches and School Buses

    Track: Busworld

    4009- Insurance Matters, Safety Matters and Depot Adaptations when Deploying Electric Buses, Motorcoaches and School Buses

    Track-Busworld

    Sponsor- CTE

    The charging of electric buses or the fuelling of fuel cell and hydrogen vehicles involves new risk management. What are these risks? How to prevent them? And how do insurance companies react to the implementation of new energy buses and coaches in your company? What lessons can be learned from self-insured transit agencies?

    • Doug Holcomb, General Manager/CEO, Bridgeport
    • Fredrik Rosen, Business Manager Europe, Middle East, North-, West- and Central Africa, DAFO
    • Ashlee McLaughlin, Champaign Urbana MTD
    • Robert A. Crescenzo, Vice President Safety/Loss Control, Lancer Insurance
    Tuesday / February 7
    01:00 PM — 02:00 PM

    Huntington Place, Room 310A