Appointment Process

Marketplace 2023 Appointment Statistics (schedule will be available at Noon ET on Jan 18)

  • More than 62,000 appointment slots
  • Seller Delegates: Average of 36 appointments per delegate DMO Delegates:28 appointments
  • Lodging Delegates: 46 appointments
  • Attraction Delegates: 39 Appointments
  • Receptive Operators: 33 Appointments
  • Associate Delegates: 39 Appointments
  • Charter Operators: 37 Appointments

There seems to be some confusion regarding the Business Appointment Scheduling process for ABA’s Marketplace in Detroit. This year to help buyers and sellers have even better appointment matches we added a fourth criteria on how appointments could be created.

As always, appointment matchings start with mutual requests on behalf of the buyer and seller. Then buyer requests of sellers and vice versa. New this year, was a “recommended match” criteria. These recommended matches were created based on the answers provided by both buyers and sellers on the survey.

The system unfortunately used the same name for the recommended matches as it did for mutual requests. We apologize for this confusion and will ensure that this issue is fixed for next year.

If you need any assistance with the Manual Scheduling, contact us at MeetingsDept@buses.org.

FACE-TO-FACE APPOINTMENTS

ABA offers seven-minute pre-scheduled appointments, where motorcoach and tour operator Buyers obtain information and create business relationships with travel industry Sellers. These one-to-one appointments are the core of the ABA Marketplace week.

Operator Buyer appointment-taking delegates are seated at individual booths for the entire week on the Business Floor and have appointments on all day Sunday, all day Monday, and all-day Tuesday. There are 162 appointment slots available in the Buyer appointment schedule.

Travel industry Seller delegates do not have booths but walk the floor and move from Buyer to Buyer for their appointments. There are 54 appointment slots available in the Seller appointment schedule. The Seller session is based on the company’s membership code and is scheduled as follows:

APPOINTMENT SESSIONS

Preschedule Appointment Slots | 54 Appointment Slots per Session

Sunday AM/Sunday PM

DMOs, CVBs, Receptive Operators, Charter Operators

Monday AM/Monday PM

Hoteliers*, Attractions*, Associates*, Allied Associations* Group 1

Tuesday AM/Tuesday PM

Hoteliers*, Attractions*, Associates*, Allied Associations* Group 2

*These registration types will be assigned one of the two sessions based on availability. Hotels and Attractions will be assigned to all day sessions – either Monday or Tuesday.

APPOINTMENT REQUESTS BY THE NUMBER

Different member categories are scheduled for appointments during the same sessions, but appointment requests are processed separately to ensure an even distribution of appointments among DMOs, Hoteliers, Attractions, Receptive Operators/Tour Planners, Charter Operators, Associate and Allied Associations. There is a maximum of 54 appointments scheduled but delegates can request additional companies to increase the probability of appointments being scheduled.

Buyers

DMO/Receptives/Charter | 75 Requests
Hoteliers | 75 Requests
Attractions/Associates/Allied Associations | 75 Requests
TOTAL OF 225 REQUESTS FOR 162 SLOTS

Sellers

Make 75 Buyer Requests
TOTAL OF 75 REQUESTS FOR 54 SLOTS

UNDERSTANDING THE ABA SCHEDULING PROCESS

Appointment codes are assigned to you on the day you register, and appointments are prioritized and scheduled in order of your appointment code. Appointments are not prioritized based on the date your appointment requests are made. Appointments are scheduled based on your company registration date, priority of request and type of request.

ABA’s appointment scheduling program schedules nearly 90% of mutually requested appointments (meaning both the Buyer and Seller requested to meet with each other in their top priority of requests), and 90% of the Buyer requested appointments. Requesting the maximum appointments allowed increases your chances of getting those mutual requests.

TYPES OF SCHEDULES APPOINTMENTS

Mutual

Appointment generated from a Mutual request (Both Buyer & Seller requested each other)

Buyer

Buyer requested appointment Seller: Seller Register Type (i.e. Lodging, DMO, Attraction, Rec Op) requested appointment

Seller

Seller Register Type (i.e. Lodging, DMO, Attraction, Rec Op) requested appointment