Sessions

Streamline Your Education with Pre-Marketplace Webinars

Marketplace is the home of the best travel and bus industry speakers and topics.  Check out any of the business strategy sessions that you can participate in before we are onsite in Reno. You can sort and search sessions as needed.  These virtual opportunities will be held live as well as recorded for on demand viewing.

  • Buying and Selling Your Business: Key Steps to Success

    Track: Business: Selling Your Company/Acquiring Another Business

    In today's competitive market, effectively buying and selling a business requires a strategic approach. This presentation outlines essential steps to prepare your business for investment opportunities and navigate the complexities of making impactful deals.

    View/Listen OnDemand

    Wednesday / February 26
    02:00 PM — 03:00 PM

    GoToWebinar

  • Empower Your Business With Purposeful Leadership

    Track: Business: Operational Challenges

    In both the private and public sectors, traditional business models and governance practices are undergoing significant disruption due to technology and the emergence of non-traditional players. During our sessions, we quickly encounter a pressing challenge: leaders often pay lip service to change without genuinely implementing new practices to sustain it.  Ultimately, people will reflect what they can see, yet many leaders are ill-equipped to serve as effective role models. In general, individuals and groups tend to prefer conformity, choosing to "go along to get along." This reluctance to stand out makes it difficult for most to embrace change, particularly when it involves taking risks.

    View/Listen OnDemand

    Wednesday / March 12
    02:00 PM — 03:00 PM

    GoToWebinar

  • The Morality Matrix: Understanding Ethical Decision Making

    Track: Human Resources: Hiring/Terminations

    Ethical decision-making isn't always presented in neatly packaged "ethical dilemmas." In reality, the complex moral questions we encounter daily are not labeled as such, making it challenging to apply the decision-making skills from ethics training. The Morality Matrix addresses this gap by helping participants recognize and address these often-overlooked ethical issues. This engaging and educational presentation equips attendees with the essential hard and soft skills necessary to consistently practice ethical behavior in their professional roles.

    View/Listen OnDemand

    Friday / March 14
    02:00 PM — 03:00 PM

    GoToWebinar

  • Next Up: Preparing People to Step Up and Step In

    Track: Human Resources: Hiring/Terminations

    It happens. To have someone ready, willing, and able to step up and step in when another one of our people is sick, on vacation, or unable to do their job (for whatever reason) and we don't miss a beat, that takes planning.     This session is about all the ways to have a versatile, empowered, and enthusiast staff that is cross trained, prepared, and has a playbook to follow so no matter what happens, you've got it covered.    In addition to having short-term emergencies covered, having a succession plan and providing opportunities for everyone to learn, grow, and advance creates a culture of commitment and ownership.

    View/Listen OnDemand

    Thursday / April 10
    02:00 PM — 03:00 PM

    GoToWebinar

  • Going All In

    Track: Human Resources: Creating An Inclusive and Welcoming Environment

    If you don’t have lasting  trust in team relationships you don’t have anything.    During this passionate and practical talk, Robb takes you on an inspirational and practical journey of learning how to build trust from the inside out. When trust is built and fostered, teams can accomplish the impossible together!   

    View/Listen On Demand

    Wednesday / April 23
    12:00 PM — 01:00 PM

    GoToWebinar

  • The Social Selling Imperative – Are You Leaving Money on the Table?

    Track: Technology: Social Media

    Business owners and sales professionals no longer have the luxury of ignoring the art and science of Social Selling. Your prospects expect you find them, learn about them and engage with them online. While you may think you don’t have time to do one more thing, statistics show that Social Selling enthusiasts outperform naysayers. In this no-fluff presentation, Sima will share proven strategies for putting the power of social media into your sales. You’ll explore prospecting, surveillance, and engagement tactics too.

    Register for Webinar

    Wednesday / May 14
    02:00 PM — 03:00 PM

    GoToWebinar

  • Championship Principles for Customer-Centric Culture

    Track: Customer Experiences: Net Promoter Score

    Successful organizations understand customer service is important but GREAT organizations are deliberate about their customer service framework creating a customer-centric culture.  In this presentation, you will learn how to set yourself and your organization apart by making customer-centric service an intentional aspect of how you operate daily, ultimately helping you better reach your business goals.  Take the stride from "a customer" to "MY customer."

    Register for Webinar

    Wednesday / May 28
    02:00 PM — 03:00 PM

    GoToWebinar

  • Leading With Empathy: Fueling Employee Engagement, Performance and Retention

    Track: Business: Operational Challenges

    Although 84% of CEOs believe empathy drives better business outcomes, 60% of them admit to struggling with being empathetic. Leaders must learn how to close this gap, as research shows that empathy cultivates a more engaged, innovative and collaborative workforce.  Author John Southard has created an empathetic leadership framework that teams can use to maximize their performance and leadership abilities. In this keynote, John blends his business leadership experience with his military history PhD to share how lessons from a small group of U.S. Marines in Vietnam can help us build a more empathetic workplace. He has translated those lessons into a new empathetic leadership framework that corporate leaders can use to build a culture of trust, teamwork and performance. The good news is that leaders, at all levels, can learn how to leverage empathy to build more productive teams that enjoy their work and the culture surrounding it. They just need to know how to be more empathetic. 

    Register for Webinar

    Wednesday / June 11
    02:00 PM — 03:00 PM

    GoToWebinar

  • Future Proofing for Tomorrow’s Group Traveler

    Track: Marketing: Generational Sales

    Prepare your business and destination for the shift from a “Demand” driven group travel industry to a “Supply” driven industry.  The New York Sherpa will dissect the current group travel marketplace and how to evolve for each generation of customers. The next generations are unique but also amazingly similar in how they can be drawn to group travel.

    Register for Webinar

    Wednesday / June 25
    02:00 PM — 03:00 PM

    GoToWebinar

  • Don't Throw Tomatoes at My Field of Dreams

    Track: Professional Development: Time/Personal Wellbeing Management

    Ever had a tomato thrown at you? OUCH! But you can choose to make some ketchup and then spice it up with a sense of humor and make salsa.
    Harvest a bumper crop of life lessons and laughter as Jane delivers stories of success and hard lessons learned while working in her father’s tomato fields as a young girl. Discover how to find your own SHINE and PLOW through when your basket breaks with a perspective only a farm girl can deliver. Jane will fill your bucket with down-home stories that will make you laugh, but there is an underlying lesson of how to increase peak performance and for your ultimate harvest to grow personally and professionally.
     Your group will discover:
    •    How to Work with Over-ripened (difficult) Folks
    •    Techniques in Growing Only the Best Fruit
    •    How to Become a “keeper” to your customers (refilling buckets)
    The Perfect Fit! This keynote presentation has been popular in the agriculture, education and philanthropic industries and is perfect for mixed audiences, conferences, associations and customer service groups who need to out-think the competition.

    Register for Webinar

    Wednesday / July 16
    02:00 PM — 03:00 PM

    GoToWebinar

  • Curing INFObesity

    Track: Professional Development: Time/Personal Wellbeing Management

    STRESS!!!! The one thing everyone has and wants to eliminate. How did we get here? We are constantly bombarded with information to filter through from conflicting data sources, requests to engage, additional projects, responsibilities and general overwhelm. This overload is termed INFOBesity. It affects our performance as well as our working relationships. How do we control it? Through high performance practices – including a focus on values, habits, emotional intelligence, energy checks, and strategy and meditation time – we will find a way to simplify and make sense of the craziness, forming effective strategies for innovative performance moving forward.

    Register for Webinar

    Wednesday / August 13
    02:00 PM — 03:00 PM

    GoToWebinar

  • Maximizing LinkedIn

    Track: Technology: Social Media

    Build and enhance your personal or  business brand  Strengthen your profile to attract  recruiters and business prospects  Use the platform to promote yourself  and/or your business  Find the right job or clients and the  people who can help you.

    Register for Webinar

    Wednesday / September 10
    02:00 PM — 03:00 PM

    GoToWebinar

  • The Importance of Leadership through Changing Times

    Track: Technology: Industry Trends

    In both the private and public sectors, traditional business models and governance practices are undergoing significant disruption due to technology and the emergence of non-traditional players. During our sessions, we quickly encounter a pressing challenge: leaders often pay lip service to change without genuinely implementing new practices to sustain it.  Ultimately, people will reflect what they can see, yet many leaders are ill-equipped to serve as effective role models. In general, individuals and groups tend to prefer conformity, choosing to "go along to get along." This reluctance to stand out makes it difficult for most to embrace change, particularly when it involves taking risks.

    Register for Webinar

    Wednesday / October 8
    02:00 PM — 03:00 PM

    GoToWebinar

  • Embracing DEI: A Path to Sustainable Success

    Track: Professional Development: Diversity, Equity & Inclusion

    "Embracing Diversity, Equity, and Inclusion: A Path to Sustainable Success" explores the crucial role DEI plays in fostering innovation, driving business performance, and creating cohesive workplaces. Highlighting the value of varied perspectives, equitable opportunities, and inclusive environments, this session underscores DEI as a strategic imperative for growth and resilience. Through real-world examples and actionable insights, attendees will discover how DEI initiatives not only enhance organizational culture but also pave the way for a more just and prosperous society.

    Register for Webinar

    Wednesday / November 12
    02:00 PM — 03:00 PM

    GoToWebinar

  • Acquisitions Uncovered: Lessons Learned from Financing 160+ Transactions

    Track: Business: Selling Your Company/Acquiring Another Business

    When it comes to buying or selling a business there are multiple factors that need to be considered.  Critical questions need to be answered including: When should someone plan to buy or sell a business?  What do they need to do in order to be prepared? Who should be hired to assist in the transaction? What  are the differences between selling a business to employees, family members or institutional buyers?  And what are the lasting implications of the sale to the parties involved?

    In this discussion, Ami Kassar, author of The Growth Dilemma and founder and CEO of MultiFunding, will share how to begin the process of planning to buy or sell a business and what to expect along the way. Kassar will also share stories of trials and triumphs that he and his team have experienced after now assisting in over 125 buy/sell transactions. It can be safely said that anybody who attends this session will learn from his experience and wisdom.

    Register for Webainr

    Wednesday / December 10
    02:00 PM — 03:00 PM

    GoToWebinar