TIPS, TOOLS, RESOURCES & FAQs – Marketplace 2026 from the American Bus Association

KEY CONTACTS/RESOURCES

meetingsdept@buses.org

ID/Password Assistance
Registration Assistance
Invoices/Payments/Receipts

Lori Eison Howard | lhoward@buses.org | 202-218-7215

Sponsorships
Exhibitors
First-time Delegates

Vicki Osman | vosman@buses.org | 202-218-7230

Speakers
Food and Beverage

TOOLS

FAQs

General/Registration

Q | What is my login and password?
- A | Your login and password for your Marketplace Passport can be found on your registration confirmation email.
Q | Can I purchase a Day Pass?
- A | Day passes are only available for Travel Industry Executives (GMs, Presidents, COOs) who are members of ABA. No sales or marketing staff are eligible. The Saturday only pass is $0 with additional days at a cost of $300 per day.
Q | Can I bring my spouse/guest/child to an evening event?
- A | Anyone attending a Marketplace event must be registered and have a badge. There are no single event tickets available. Delegates must be over 18 to attend.
Q | Can I purchase a ticket for the evening event?
- A | If you are a registered delegate, the evening events are included in your registration fee. However, if you are attending the Afterglow, you may purchase tickets for our Foundation fundraiser.
Q | What is the cancellation/refund policy?
- A | Please refer to this LINK which details Marketplace Terms and Conditions. The refund policy is as follows:
  - Cancellation between May 13 – September 5, 2025 | No Cancellation Fee
  - Cancellation between September 6 – December 1, 2025 | A 50% refund will be granted. If registration fee has not been paid, the company will be responsible for the 50% payment.
  - No refunds will be granted after December 2, 2025. If registration fee has not been paid, the company will be responsible for 100% of payment.

Appointments

Q | When can I schedule appointments?
- A | Appointment requests begin on September 23 at Noon ET and will close at 11:59 PM ET on December 2.
Q | How many possible appointments are there?
- A | There are 162 appointment slots available in the Buyer appointment schedule and a maximum of 54 appointment slots available in the Seller appointment schedule.
Q | How are appointment requests matched?
- A | Appointment codes are assigned to you on the day you register, and appointments are prioritized and scheduled in order of your appointment code. Appointments are not prioritized based on the date your appointment requests are made. Appointments are scheduled based on your company registration date, priority of request and type of request.
Q | Why did I not receive a full schedule of appointments?
- A | ABA’s appointment scheduling program schedules nearly 90% of mutually requested appointments (meaning both the Buyer and Seller requested to meet with each other in their top priority of requests), and 90% of the Buyer requested appointments. By requesting the maximum of 75 appointments that are allowed, you will increase your chances of getting those mutual requests. Delegates have also found submitting manual requests after they receive their schedule help to fill up their book of appointments with operators who registered post-request deadline.
Q | My appointments are scheduled for Monday, but I need to change them to Sunday. What do I do
- A | Appointment dates are based on member categories and are not interchangeable. They are as follows:
  - Sunday | DMOs, CVBs, Receptive Operators, Charter Operators
  - Monday | Hoteliers*, Attractions*, Associates*, Allied Associations* Group 1
  - Tuesday | Hoteliers*, Attractions*, Associates*, Allied Associations* Group 2
    *These registration types will be assigned to one of the two sessions based on availability.

Sponsors/Exhibitors

Q | I’m a travel industry seller and would like to Exhibit at Marketplace. How do I sign up?
- A | Please click on this LINK for detailed information to clarify Sponsorships versus Exhibitor Booths and the qualifications for each.
Q | My sponsorship includes a booth. What is included with my sponsorship?
- A | Please click on this LINK for detailed information on sponsorship benefits. Discounted registrations fees for booth representatives are available. However, sponsorships do not include registrations, carpet, or furnishings.
Q | I have an exhibitor booth. What is included with my booth registration?
- A | Please click on this LINK for detailed information on exhibitor benefits. Exhibitor Booth registration includes carpet, one 6’ table, and two chairs. However, delegate booth registrations are not included.

VIDEOS TUTORIALS

Online Registration | Coming Soon
Marketplace Passport | Coming Soon
Research Database Video Tutorial | Available in September
Appointment Request Video Tutorial | Available in September
Appointment Schedules and Manual Scheduling | Available in December

TIP SHEETS

Manual Scheduling | Available in December

Researching | Available in September

Appointment Process | Available in September

Appointment Requesting | Available in September

Reading Your Schedule | Available in December